Return/Refund/Exchange Policy

Returns

Returns are only valid on products purchased directly from our website. For custom orders, returns are only honored due to manufacturers errors or defects.

Our policy lasts 30 days from the date the merchandise is delivered.  If 30 days have gone by since the delivery; unfortunately, we will not honor a refund, credit or exchange.

To return our merchandise and receive a full refund, here are the following guidelines:

1) There will be a 25% restocking fee from the total sales amount deducted from your total refund.

2) You will be responsible for the shipping cost to ship the merchandise back to us.

3) The merchandise must be shipped back to us within 30 days of the delivery date.

4) The merchandise must be unused and in the same condition that you received it. 

5) No modifications were made to the merchandise listed in our online store.  

6) A copy of the receipt or proof of purchase must be provided upon request. 

There are certain circumstances where only partial refunds are granted (if applicable).

Any item not in its original condition, is damaged or missing parts for reasons not due to the manufacturers error may not be returned nor refunded.

Any item(s) that is returned back to us past the 30 days from the delivery date is not eligible for refund, credit or exchange.

Refunds (if applicable)

No refund on custom orders after 72 hours of customer's approval of final specs and details of the customized product(s).

For products purchased directly from the website, once your returned merchandise is received and inspected, we will send you an e-mail to notify you of receipt of the merchandise as well as the approval or declination of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days specified in the e-mail.

Late or Missing Refunds (if applicable)

If you haven’t received a refund after approval, first check your bank account for the total sales amount minus the 25% restocking fee.  Should there be no such credit into your account, please feel free to contact us at: (951) 207-2280 or e-mail us at: customercare@advancedacrylics.com.  If it shows in our system that your refund has been issued, you may need to contact your credit card company as it may take some time before your refund is officially posted or processed.  You may also contact your bank. There is often some processing time before a refund is credited into your account.

Sale Items (if applicable)

Only regular priced items (non customized) may be eligible for a refund.  All sale items and custom orders are final and is non-refundable.

Exchanges (if applicable)

Sold merchandise(s) are only eligible for exchange due to manufacturers defects.  To be eligible for an exchange of the same item, we must be notified within 72 business hours of the delivery date of your merchandise.  Please contact us immediately via telephone at: (951) 207-2280 or e-mail us at: customercare@advancedacrylics.com.  Proof of the defects will be required prior to an approval for an exchange.

Based on your location, the time for your exchanged product to reach you, may vary.
 
Shipping

After speaking with a representative at Advanced Acrylics, Inc. and after being instructed to do so, you may return your merchandise to the following shipping address:

3031 E. Coronado St. Unit F,G

Anaheim, CA 92806

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. 

*If you are shipping an item over $50.00 in value, you should consider purchasing shipping insurance.  We do not guarantee that we will receive your returned item or in the condition you intend it to be.

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